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Frequently Asked Questions

SELLING PROCESS

How should I ship my item after it has been sold?

Items sold via the List-Yourself method will need to be shipped to the Huntstreet Control Centre within 2 working days after an order is confirmed. Failing to do so will regrettably result in the order being automatically cancelled. Items can be shipped to us via courier service (JNE, Tiki, J&T etc) or via Gojek/Grab. For sellers based in Jakarta, when your item is sold, you can also request a pickup/collection from us for a small fee of Rp.75,000/pickup. 

For sellers utilising our Huntstreet Assist Service to sell their item, you will be notified via email when an item gets sold and Huntstreet will then assist to fullfill the delivery of the item to the buyer on your behalf.

It is important that you remember to attach the shipping label provided in your seller dashboard before you ship your items to ensure that your items are correctly tagged to your seller ID. In the event that you cannot print the shipping label, simply copy the information on the shipping label and write it on a piece of paper and stick it onto your package. Once your item has been dispatched, input the shipment method and tracking number in your seller dashboard so that we can track your shipment. We will notify you via email once we have received the item.


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Please review our updated terms and conditions and policies at www.huntstreet.com/terms-and-conditions.
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